WetStone’s corporate parent, Allen Corporation of America, has long been a leading provider of TelAlert and MIR3 intelligent notification solutions from OnSolve™.
TELALERT - AUTOMATED ALERTING FOR IT SERVICE MANAGEMENT (ITSM) AND NETWORK MANAGEMENT SYSTEM (NMS) APPLICATIONS
WetStone’s parent company, Allen Corporation of America, has been the top TelAlert reseller and services partner in the U.S. since 2001. The TelAlert family of products supports automated event alerting and response for network management, service desk, and security management applications. With TelAlert, a notification is triggered whenever an event—like an escalated help desk ticket or a hardware failure—requires action, increasing service quality by decreasing time to resolve problems and lowering the risk that critical issues are missed.
TelAlert has been the event alerting tool of choice by IT departments and incident response teams for over twenty years. TelAlert sends automated alerts without the need for human intervention or the risk of human error. If an issue is detected, TelAlert will alert IT staff based on configurable schedules and escalation rules to ensure that problems are acknowledged and resolved quickly. It will automatically send alerts using a variety of communication channels including email, mobile phones, SMS devices, pagers, landlines, signboards or loudspeakers. TelAlert provides two-way communication and allows staff to respond to communications from multiple devices as well.
TelAlert Advanced provides mission-critical messaging with an end-user, self-service Web interface. Through its end-user self-service Web interface, TelAlert Advanced allows a TelAlert administrator to delegate the task of maintaining group and user contact information, essential to today’s large enterprises.
TelAlert Gateway, a SaaS component, seamlessly delivers messages via servers to TTS, SMS and PIN-2-PIN recipients. The gateway increases TTS delivery throughput, improves the user experience for TTS recipients and fully supports call-bridge functionality.
MASS NOTIFICATION AND BUSINESS CONTINUITY WITH MIR3
WetStone, through its parent company, Allen Corporation of America, is a leading provider of intelligent notification systems for incident response and business continuity, and is an authorized OnSolve™ MIR3 partner. MIR3 makes it easy to send important mass notifications or alerts to any number of people at once, allowing for immediate, individual responses with an automatic audit trail. For many of the world’s largest brands, MIR3 has become invaluable for providing notifications when man-made or natural disasters occur, key segments of the supply chain are interrupted, product recalls are required, IT systems are unavailable, and much more.
The solution is used by people in departments ranging from Business Continuity, IT, Security, Compliance, Operations, and HR. Businesses, government organizations, and educational institutions of all sizes rely on the system for mass notifications, emergency management, IT alerting, and facilities updates to keep overall business operations running smoothly and efficiently.
With the ability to provide almost unlimited scalability, delivery models include:
- Hosted (SaaS) – Instant access, with no installation of hardware or software and no configuration on your part
- On-Premise – Install behind your firewall and use your company’s own telephony infrastructure
- Hybrid – Install behind your firewall while using the OnSolve™ global telephony infrastructure
OnSolve™ has the most resilient infrastructure in the industry, with multiple redundant data centers in remote locations (SAS 70 type II audited) and a state-of-the-art telephony infrastructure that provides full fault tolerance to ensure important messages are delivered.
OnSolve™ solutions, like MIR3 and TelAlert, are relied upon daily by a wide variety of corporations, educational institutions and government agencies to provide reliable, effective notification services.