Each software purchase includes one year of free product maintenance.  Active customers are then entitled to software upgrades for the specified contract period, access to our 24 hour customer support portal, and privy to special customer offers. Standard maintenance contracts will expire one year from your original purchase date.

 

Grace Period:

There is a 60 day grace period for all maintenance contracts. If the software is not renewed by the 61st day past your contract expiration date, a daily reinstatement fee will apply. Please note:

Included in the annual software maintenance is the dataset subscription. This is one year of dataset updates which can be downloaded from the 24 hour customer support portal or from the automatic update feature from within the Gargoyle Investigator™ application. Customers will receive a minimum of 12 dataset updates per year and will be notified by email when a new set is posted to the portal.

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Contact Info/Operation Hours                                    Contact Info/Operation Hours

Monday thru Friday                                                  Monday thru Friday

8:00 a.m. to 5:00 p.m.                                             8:00 a.m. to 5:00 p.m.

Phone: 877.HQALLEN ext 5                                        Phone: +31 73 85 089 65 

Email:csdsales@allencorp.com                                    Email: csdsales@allencorp.com

 

 

Our staff at WetStone is committed to providing a high level of technical support in a timely fashion. Technical support is available for customers who have a current maintenance contract that is renewed annually. If you do not reach a support representative, please leave a message or send an email and you will be contacted within 1 business day..

Support Info/Operation Hours

Phone: 877.wetstone ext. 111

Email: support@wetstonetech.com

Monday thru Friday

8:00 a.m. to 5:00 p.m.

(If you are a client who requires additional hours of support, please ask your Account Executive for maintenance service options) 

Online technical support is always available any time of day or night via our online customer support portal located at http://www.wetstonetech.com/cgi-bin/members.cgi

Here you can always access the latest version of the software, signature datasets (Gargoyle Customers) and any FAQ’s. This was designed to provide instant support to customers in the field working after core business hours for easy access to ensure the current software and updates are installed for those late night cases.If you are interested in additional live support, please contact your Account Executive for details.